Elevate Customer Interactions with AI

The conversation layer
for
AI support agents

Build AI agents that know your products, solve customer problems, and generate revenue—without coding or AI expertise.

No credit card required

Customer Support

Hi, I have a question about your return policy. Do you offer free returns?

Hey there! Yes, we offer free returns within 30 days of purchase. You can start the return process directly from your account or using the confirmation email you received.

Great, thanks. And how long does it usually take to get the refund?

Once we receive your return, refunds typically process within 3-5 business days. The funds should appear back in your account within 5-10 business days, depending on your bank. Is there anything else I can help you with today?

That's all I needed to know. Thank you for your help!

Trained on your business data

Available 24/7

Highlights

The complete platform for AI support agents

Nextforce is designed for building AI support agents that solve your customers' hardest problems while improving business outcomes.

Purpose-built for LLMs

Language models with reasoning capabilities for effective responses to complex queries.

Seamlessly integrates with leading AI models

Designed for simplicity

Create, manage, and deploy AI Agents easily, even without technical skills.

No-code interface with intuitive workflows

Engineered for security

Enjoy peace of mind with robust encryption and strict compliance standards.

Enterprise-grade security with SOC 2 compliance

How it works

An end-to-end solution for conversational AI

With Nextforce, your customers can effortlessly find answers, resolve issues, and take meaningful actions through seamless AI-driven conversations.

1

Build & deploy your agent

Train an agent on your business data, configure how it should respond, then deploy it for your customers.

Train your AI

Upload documents to build your knowledge base

Training in progress: 75%

2

Agent solves your customers' problems

Your AI agent answers questions, provides support, and helps customers 24/7 without waiting.

JD

How do I upgrade my current subscription plan? I need more storage.

You can upgrade your plan by going to Account Settings > Subscription and selecting the plan that meets your storage needs. Would you like me to guide you through the specific steps or explain the available plans?

JD

Please explain what plans are available.

We offer three plans: • Basic: 10GB storage, $9.99/month • Pro: 100GB storage, $19.99/month • Enterprise: 1TB storage, $49.99/month The Pro plan also includes priority support and advanced analytics. Would you like to know more about any specific plan?

3

Refine & optimize

Review conversations and performance to continually improve your agent's effectiveness over time.

Agent Performance

Resolution Rate

89%

↑ 12% from last month

Avg. Response Time

1.2s

↓ 0.3s from last month

User Satisfaction

4.8/5

↑ 0.3 from last month

Improvement Opportunities

Add information about international shipping options

20+ customers asked about this in the last week

Update pricing information for Enterprise plan

Price changed but agent still giving old information

4

Route complex issues to a human

When needed, your agent can seamlessly escalate conversations to your human support team.

MJ

I'm having an issue with my account. I was charged twice for my last payment but only received one order confirmation.

I'm sorry to hear about the double charge. Let me look into this for you. Could you please provide your order number or the email address associated with your account?

MJ

My email is [email protected] and the order number is #ORD-29876.

Thank you for providing that information. I can see that there was indeed a duplicate charge for order #ORD-29876. This is a complex billing issue that requires special handling. I'm going to connect you with a human support agent who can process your refund immediately. Please hold for just a moment while I transfer you.

Sarah from Customer Support has joined the conversation

5

Review analytics & insights

Gain valuable insights about customer needs and agent performance through comprehensive analytics.

Conversation Analytics

Most Active Hours

75%

First Contact Resolution

Top Customer Queries

Pricing questions

85%

Account access

65%

Feature requests

45%

Features

Build the perfect customer-facing AI agent

Nextforce gives you all the tools you need to train your perfect AI agent for your specific business needs.

Global Language Support

Your AI agent can communicate in over 95+ languages, automatically detecting and responding in the customer's preferred language.

Smart Customization

Configure your agent's tone, knowledge base, and escalation criteria to perfectly match your brand and business requirements.

Continuous Learning

Your agent improves with every interaction, learning from conversations to deliver more accurate and helpful responses over time.

Benefits

Works like the best customer service agents

Nextforce is designed to work like your best human agents - but available 24/7 and at scale.

Personalized answers

Your agent knows the logged in user and can retrieve their information to provide personalized answers.

Instant actions

Your agent can take immediate action on customer requests without delay or waiting for human intervention.

Empathetic & on-brand

Your agent maintains your brand voice and shows empathy in all customer interactions.

Smart escalations

Your agent knows when to hand off to human agents for complex issues that require a personal touch.

Security

Enterprise-grade security & privacy

We take security and compliance seriously. Nextforce is SOC 2 Type II and GDPR compliant, trusted by thousands of businesses to build secure and compliant AI Agents.

Your data stays yours

Your data is only accessible to your AI agent and is never used to train models. We maintain strict data isolation between customers.

Data isolation

Data encryption

All data is encrypted at rest and in transit. We use industry-standard encryption algorithms to protect your sensitive information.

SOC 2 compliant

Secure authentication

We use verified variables to ensure users can access only their own data in your systems, with role-based permissions for team members.

Role-based access

Compliance commitment

Nextforce is committed to safeguarding your data and maintaining compliance with industry standards like GDPR, HIPAA, and more.

GDPR compliant

Exceptional support that becomes your advantage

Deploy AI agents that understand your business, solve problems instantly, and create customer experiences that turn into loyalty.

No credit card required